Terms and conditions


 

1.     DETAILS 

This website is the official online shopping channel for the furniture design brand HOUE. Contact regarding products, return of goods, shipping, invoicing, etc. should be made to: HOUE ApS, Rodelundvej 4a, 8680  Ry, VAT reg. no.: 29851646, E-mail: info@houe.com, Web: www.houe.com.

 

2.     PRICING AND AVAILABILITY  

All prices on the website is stated in EUR including VAT, and applies at the time of purchase. Occasionally a product can be sold out, subject to availability at the time of purchase. Payment will not be deducted from your account until the time of dispatch.

 

3.     CONTRACT  

When you place an order at HOUE web shop, you agree to enter into a contract with us. When your order has been received, we will send you a receipt and an order confirmation by e-mail. As soon as your order is dispatched from our stock, you will receive an invoice by e-mail, stating time of dispatch and withdrawal of payment.  We recommend that you print and keep all correspondence from us relating to your order.

 

4.     DELIVERY  

Delivery times on furniture may vary as some of these are order produced. the approximately delivery time is noted in the product text at the web shop. Generally the time of delivery will be from 1 – 3 weeks. HOUE will deliver your order free of charge to your address in Denmark or Germany. Our courier will contact you once the goods have been picked up at our warehouse to make arrangements for delivery. Delivery will be to your front door at ground level (to the first curbs). Deliveries to other markets than Denmark and Germany will be dealt with individually.

 

5.     PAYMENT  

We currently accept the following forms of payment: VISA, VISA Electron, Master card and Maestro. Payment will not be deducted from your account until the time of dispatch. All prices shown on the website include VAT.

 

6.     SECURITY  

HOUE.com has a partnership with Dibs, and uses 3d secure. This means that all information sent over the Internet in connection with a purchase is secure and encrypted. Neither HOUE.com nor others have the opportunity to see your information. when you are asked to enter your payment information, credit card number, validity date etc., you enter a secured area. In the secure area all information is encrypted. the card is controlled for validity. when the credit card has been approved you will receive an automatic receipt. houe.com will not receive your credit card number or the due date on the card, but get a message that the amount is booked to houe.com for later transaction. when the ordered goods are dispatched, your account will be charged and you will receive an invoice confirmation on your e-mail.

 

7.     RETURN OF GOODS 

If the received products do not meet your expectations, you can return the products within 14 days. When you return the furniture to us, you will be required to pay for the return postage unless we have made an error in connection with your purchase. Please return the furniture to us in their original condition and packaging, and mark it with order number. Refunds take place within 10 days from receiving the returned products. Send to: HOUE ApS, Rodelundvej 4a, DK-8680  Ry, Denmark.

 

8.     RIGHT OF COMPLAINT  

According to the Danish Sale of Goods Act you have the right of complaint within a 24 month period from the day you receive your goods purchased from www.houe.com. This means that you may be eligible for a repair, replacement, refund or price deduction if your purchase has a defect and that the defect existed at the time of delivery. The defect must not be caused by improper use of the goods or other harmful behaviour. You must make your claim within a reasonable period of time after becoming aware of the defect. If your claim is justified, we will also refund your documented transport costs for return of the goods. If you wish to make a claim according to your right of complaint, please return your goods with proper explanation to: HOUE ApS, Rodelundvej 4a, DK-8680  Ry, Denmark.

 

9.     PERSONAL INFORMATION AND DATA PROTECTION 

In order to shop on www.houe.com , we require the following information from you: Name, address, country, telephone number and e-mail address. All information that is provided by the customer while shopping at our website is only used to ensure an easy and convenient shopping experience. Information is treated in strict compliance with all applicable data protection rules laid down by consumer legislation. The only statistics that are collected relate to site traffic and commercial information, which is shared with third parties for the purpose of improving your experience on www.houe.com.

 

10.  SHOPPING AGE LIMIT  

HOUE does not sell its products to minors under the age of 18. In case of shoppers under this age, we suggest that you get assistance from a parent or guardian.

 

11.  COPYRIGHT  

All content provided on this website / web shop including pictures, graphics and logos is the property of HOUE ApS and is protected by international copyright and database right laws. You may not extract any data without a prior written consent from HOUE ApS.

 

12.  DISCLAIMER  

To the best extend possible HOUE ApS provides accurate content on this website. There might be price changes, goods that are sold out or other unintentional errors on the website. We reserve the right not to be liable for errors or changes incurred in this respect. Unless otherwise stated no representative of HOUE ApS is liable for damages arising from the use of this website or the products sold on this website.

 

13.  APPLICABLE LAW AND JURISDICTION  

The terms of these written conditions are in accordance with Danish law. All disputes will be settled in respect to Danish legislation.

 

 

Conditions have been updated April 2013.

 

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Ikon-ig
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HOUE APS
Rodelundvej 4A // 8680 Ry // Denmark
T: +45 53780800 // info@houe.com // VAT: 29851646

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